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How We Protect Your Privacy

When you open an account with us and deposit through DANA, OVO, GoPay or QRIS, your personal and payment information stays encrypted and secure.

Account data encrypted end-to-endPayment info secured with verified processorsWithdrawal verification for your protection
Explore the Lobby Read FAQ
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PRIVACY QUESTIONS

Contact Us About Your Data

Live Chat Reach our support team via live chat in the lobby or on this site; typical response within 2 minutes during operating hours. Ask about what data we hold on your account or request updates.
Email Support Send privacy inquiries to our support email address; we reply within 24 hours. Include your account ID and describe what information you want to review or correct.
Account Settings Update your registered email, phone, or name directly in Account Settings under My Profile. Changes reflect immediately; we keep a record of all updates for your protection.
SECURITY & TRANSPARENCY

How We Keep Your Privacy Secure

Data Encryption

All communication between your device and our servers uses SSL encryption. Your password is hashed and never stored in plain text. Sensitive fields — account number, payment details — are masked in our systems and logs.

Payment Data Handling

We do not store your full DANA, OVO, GoPay or QRIS credentials. Payment processors handle that directly. We keep only transaction IDs and confirmation receipts to verify withdrawals and dispute resolution.

Cookie & Tracking Policy

We use session cookies to keep you logged in and analytics cookies to understand how you navigate the lobby. You can clear cookies in your browser settings anytime; you'll be logged out but can log back in immediately.

Data Retention

We keep your account data for the lifetime of your membership. Inactive accounts over 3 years old may be archived; contact support to restore access. Transaction records are kept for 7 years for regulatory compliance.

Account Access & Changes

You can request your full data export via Account Settings > Privacy > Download My Data. To edit personal details, go to My Profile. To request deletion, contact support; we'll explain what we can remove under local law.

Third-Party Sharing

We share account data only with payment processors, fraud-detection vendors, and where local law requires. We never sell your information. If you dispute a withdrawal, we may share transaction data with your payment provider to resolve it.

Your Privacy Questions Answered

We collect your full name, email address, phone number, date of birth and account password when you register. During your first deposit via DANA, OVO, GoPay or QRIS, we verify your identity and may request additional details. This information stays private and is used only for account verification, withdrawals and support.

We never store your full payment credentials. Your payment processor (DANA, OVO, GoPay or QRIS) handles all sensitive card or wallet data. We keep only transaction IDs and receipts. All connections use encryption, so your payment flow is secure from your device to the processor.

Yes. Go to Account Settings, select Privacy, and choose Download My Data. You'll receive a full export of your account details, deposit history, game activity and communication records within 24 hours via email. This is your data; you own it.

Only our support and security team can access your account data. Our payment processors see your transaction history for withdrawal verification. We never share your information with game studios or third-party advertisers. Fraud-detection services may scan transactions to protect all players.

Your account data is archived immediately when you request closure. We keep transaction records for 7 years for tax and legal compliance. Personal details are securely stored but not actively used. If you want permanent deletion, where local law permits, contact support to discuss options.

Open Account Settings, select My Profile, and edit your name, email, phone or date of birth. Changes take effect immediately and we log all updates. If you cannot find a field to edit, contact live chat and our support team will update it for you within 2 minutes.

Yes, we use session cookies to keep you logged in and analytics cookies to track lobby navigation. You can clear cookies in your browser Settings > Privacy > Clear Browsing Data anytime. Clearing cookies logs you out, but you can log back in immediately; no data is lost.

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